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How refunds work for digital top-ups and store products.
Last updated: June 2026
We sell digital top-ups and digital products (game currency, subscriptions, accounts and codes) that are delivered instantly to the details you provide. Because these are consumed the moment they are delivered, a completed and delivered order is generally non-refundable.
You are entitled to a full refund if: (a) your payment was charged but the item was never delivered; (b) we delivered the wrong item or an item that does not work and we cannot fix or re-deliver it; or (c) a duplicate charge occurred for the same order. In these cases we will re-deliver, or refund the affected order in full.
Refunds are not available once an item is successfully delivered and correct — for example, an in-game top-up that reached the account/ID you entered, or an account/code that has already been revealed or used. Entering a wrong Player ID / account is the buyer's responsibility, so please double-check before paying.
Contact us through the Contact page with your order number (format JTM-XXXXXXXXXX) and a short description of the problem. Our support team is available and usually replies within minutes.
Wallet-funded orders are credited back to your Jaktomuk wallet automatically. Card / ABA PayWay / KHQR payments are refunded to the original payment method. Approved refunds are processed promptly; the time for the money to appear depends on your bank (typically within a few business days).
If money left your account but the order shows as unpaid or failed, do not pay again. Send us the order number and payment reference — we will verify the transaction and either complete delivery or refund it.
Any question about a refund? Reach us anytime through the options on our Contact page.
Still have questions? We're happy to help.
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