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How and when your digital orders are delivered.
Last updated: June 2026
Jaktomuk Topup sells digital products only. There is no physical shipping. Delivery is electronic — an in-game top-up applied to the account/ID you provide, or an account/code shown on screen and saved to your order history.
Most orders are delivered automatically within seconds of a confirmed payment, 24/7. Some items are processed shortly after payment; you will see live status on the order screen and in your order history.
For game top-ups, enter the correct Player ID / account details before paying — we deliver to exactly what you enter. For store products, credentials are shown on the success screen and stored in your order history so you can copy them anytime.
Occasionally a supplier or bank confirmation is slow. If an order sits in "processing" longer than expected, it will finish automatically once confirmed. You will be notified, and you never need to pay again for the same order.
If an order cannot be delivered, we automatically re-attempt or refund it. See our Refund & Return Policy for details, or contact support with your order number.
Every order has a number (JTM-XXXXXXXXXX). Use the Track Order page or your Order History to check delivery status at any time.
Need help with a delivery? Reach us anytime through the options on our Contact page.
Still have questions? We're happy to help.
Contact Us